FAQs

Frequently Asked Questions
Do I need a referral to see a Sport and Exercise Physician?
A medical referral is required to see a Sport and Exercise Physician if you wish to claim a Medicare rebate for the consultation. GP referrals are valid for 12 months from the initial consult, with medical specialist referrals valid for 3 months from the initial consult. Referrals need to specify the problem you are attending for and any new problem will require a new referral.

We acknowledge the important role of GPs in patient care and the importance of keeping GPs informed for better overall health outcomes. In the situation where a referral is not available, such as an urgent appointment for an acute injury, your regular GP will receive correspondence whenever possible.

Referrals from an Allied Health Practitioner are not accepted by Medicare

Do you bulk bill and what are you fees?
No, we are a private clinic and do not provide a bulk billing service. All consultation and treatment fees will be payable at the time of your appointment and payment can be made with cash or EFTPOS/Credit Card. We do not accept AMEX payments at this time. Some services will generate a Medicare rebate and this can generally be claimed at the time of payment. With most services there will be an out-of-pocket expense. Our fees vary depending on the service provided. Please discuss these with reception at the time of booking as required.
Where are you located?
We are located in Suite 8 on level 6 of the Pacific Private Clinic at 123 Nerang St, Southport. Parking is on-site, off Cougal Street. During peak times parking can difficult. We recommend giving yourself and extra 15 minutes to find a parking spot in the building car park. Once your appointment has been made, you will also receive an email from our rooms confirming our location and the parking information.
What do I need to bring to my appointment?
Please bring your referral letters as well as any blood test results or radiology reports you may have been given.

Please bring any x-rays or scans you have been given, however, if you were not given any physical copies or discs, please have the details of the radiology clinic your imaging was performed at as we can access most imaging online. If your imaging was performed interstate, please give the details to reception at time of booking so we can arrange access to your films prior to your appointment. In order to give you the best specialist care, we require not only the imaging reports, but to view the images ourselves.

Where possible, please wear shorts for lower limb injuries or a sleeveless top or sports bra for upper limb injuries.

Please ensure that you have completed your Patient Details Form via the online link sent to you by email at the time of booking your appointment. Please ensure you have completed this form at least two days prior to your appointment. Failure to complete your patient information form may result in delays at your appointment.

If your consultation is related to an injury as a result of a Workplace accident, you are required to complete the Workcover section of the online form.

What are your fees?
Our fees vary depending on the service provided. Please discuss these with reception at the time of booking as required.
How long are appointments?
Consultations at this practice take as long as are required, which can sometimes result in delays. New appointments are allocated a 40 minute appointment with follow-up consultations allocated 20 to 30 minutes but can vary depending on the problem. Please arrive at least 10 minutes before your appointment to fill in any paperwork required.
COVID-19
We are following strict hygiene protocols in line with government recommendations. We ask that if you are unwell with any of the signs or symptoms of COVID-19 such as fever, sore throat, cough or runny nose, do not attend the practice and get tested via your local GP or fever clinic as per government public health guidelines.
Can I contact my Sport and Exercise Physician via email
Unfortunately, the clinic is unable to respond to you as a patient via email except in exceptional circumstances. This policy ensures complex problems are diagnosed accurately and managed appropriately with a proper consultation, whilst allowing you time to have all your questions answered. Please call the clinic on (07) 5600 1381 to arrange an appointment to see your Sport and Exercise Physician.
How can I change or cancel an appointment?
If you are unable to attend your appointment, please call us on (07) 5600 1381 as soon as possible. If you call outside Reception hours, please leave a detailed message.

Cancellations with less than 24 hours’ notice, or non-attendance may incur a fee.